1680seconds

Latest News

Enhancing Efficiency and Access with the PNM System

The Provider Network Management (PNM) system is the single source of truth for Ohio Medicaid provider data, supporting members, providers, and Managed Care Entities (MCEs) across the Next Generation Managed Care program.
 
To ensure data integrity and reduce downstream issues such as claim disruptions and inaccurate directories, providers are responsible for uploading and maintaining current, complete, and accurate information in the PNM. Providers must update changes timely and regularly review their data to keep information accurate. Details, resources, and support contacts are available in the full Provider Network Management Stakeholder memo.
 

New Owner Information Update Option in PNM

Organizations that have multiple active Medicaid IDs under the same Tax ID can now update owner information once and apply those changes to selected Medicaid IDs.  This streamlines the process and eliminates the need to re-enter the same ownership details multiple times.

Step-by-step instructions are available in the Updating or Adding Owner Information Quick Reference Guide (QRG) on the Learning tab in PNM.

 

Register Now for Provider Network Management Module Refresher Training

The Ohio Department of Medicaid (ODM), in partnership with Maximus, the Provider Network Management (PNM) module vendor, is excited to share that we are continuing our provider awareness and training efforts. Provider Refresher Training is scheduled for May 12 - 21.

Registration steps for enrolling through the learning management system

Access the Absorb learning management system to register for the training. If you do not have an Absorb account, you must create one to access all training sessions, answer forms, and view various PNM module resources. For help, please see our job aid and follow the steps to create your account and/or register for training.

Training topics

  • Provider Administrator and Power Agent Role
  • Provider Agent Role
  • Updating/Changing Medicaid Enrollment Information
  • Prior Authorizations
  • Entering and Searching for Professional Claims

Note: Additional session details are available within the Absorb course listing.

For more information

If you are experiencing technical issues accessing the PNM module or have specific questions, please contact the ODM Integrated Helpdesk at 800-686-1516 from 8 a.m.-4:30 p.m. Monday-Friday, Eastern time.  You can also email your questions to IHD@medicaid.ohio.gov.

 

Integrated Helpdesk Support Hours

For technical support or assistance, contact the IHD at 800-686-1516 or IHD@medicaid.ohio.gov. Representatives are available 8 a.m.-4:30 p.m. (EST) Monday-Friday.

Additionally, the Interactive Voice Response System (IVR) provides 24/7 access to information regarding client eligibility, claim and payment status, and provider information.